Last updated: 24 October 2026

These terms apply to every dating website and app run by LCARS Solutions Ltd, including Redhead Dates, Shag a Fatty, Trek Dating and Singles Warehouse. In these terms, "the Service" means whichever of our sites or apps you use, and "we", "us" and "our" mean LCARS Solutions Ltd. "You" means the person using the Service.

Please read them before you join. If you don't agree with them, please don't use the Service.

1. Who we are

The Service is run by LCARS Solutions Ltd, a company registered in England and Wales. Our postal address is LCARS Solutions Ltd, c/o Delivered Social, Aspex Portsmouth, The Vulcan Building, Portsmouth PO1 3BF.

You can contact us at hello@lcarssolutions.com or through the contact form in the app. Section 24 has more ways to reach us.

2. Agreeing to these terms

By creating an account, browsing profiles or using any part of the Service, you agree to these terms and to our Privacy Policy, which explains how we use your personal information.

The Service is for individuals only. You can't use it on behalf of a business or organisation.

3. Who can join

You must be 18 or over to use the Service. By joining you confirm that you are 18 or over, that you can enter into a legally binding contract, and that you are not barred from using the Service under the law of the country you live in.

You must not join if you have been convicted of a sexual offence or a violent offence, or if we have removed you from any of our sites before.

We may ask you to prove your age or identity at any time (see section 11). If you can't, we may close your account.

4. Your account

You must give us true, accurate and up-to-date information when you join, and keep it up to date. You can only have one account on each site.

Keep your password private. You are responsible for anything done through your account unless someone used it without your permission. If you think someone else has used your account, tell us straight away and change your password.

5. Membership and payment

How much you pay depends on your membership:

• Women can use the Service free of charge. No payment details are needed.
• Men pay a single yearly fee for 12 months' access to the full Service. On Redhead Dates this is £25 a year in the UK. There are no monthly payments. Without a paid membership, men can create a profile and look around but can't message other members.

The price, what's included and how long it lasts are shown on the payment page before you pay. Prices include VAT where it applies.

Your membership renews for another 12 months at the end of each year unless you turn off renewal before the renewal date. We will remind you by email at least 7 days before each renewal, with the price and how to cancel. You can turn off renewal at any time in the app.

Payments are taken by our payment provider, Stripe. We don't store your full card details. If you pay through an app store (Apple or Google), that store's terms also apply and refunds may need to go through them.

From time to time we may run offers or discounts. Any offer's terms, including the price you will pay afterwards, will be shown clearly before you pay.

6. Cancelling and deleting your account

You can cancel your paid membership online at any time in your account settings in the app. You'll see a confirmation on screen and by email. Cancelling stops any future renewal; you keep your paid features until the end of the period you've paid for, unless you ask for a refund under section 7.

Cancelling your membership doesn't delete your profile. You can delete your profile and account at any time in your account settings. Once deleted, your profile is removed from the Service straight away. Our Privacy Policy explains what we keep afterwards and for how long.

7. Your right to cancel and refunds

If you're a UK consumer, you have 14 days from the day you pay to change your mind (the "cooling-off period").

Because you can use the Service as soon as you pay, we will ask you on the payment page to agree that your membership starts straight away. If you then cancel within the 14 days, we will refund what you paid minus a fair amount for the days you have already had. For example, if you cancel after 7 days of a 365-day membership, you get back about 98% of the fee. The same 14-day right applies each time your membership renews.

After the cooling-off period, we don't give refunds for the rest of your membership year, unless the law says we must. This doesn't affect your legal rights, for example if the Service isn't provided as described.

To cancel and ask for a refund, use the cancellation option in the app or email hello@lcarssolutions.com. We'll refund to the payment method you used within 14 days of agreeing the refund. Purchases through an app store are refunded by that store.

8. When we can suspend or close your account

We may suspend or close your account, and remove anything you've posted, if:

• you break these terms, especially sections 12 to 14;
• we reasonably believe you are under 18, are using a fake identity, or are a risk to other members;
• we are required to by law or by the police or a regulator.

Where it's safe and lawful to do so, we'll tell you why and give you a chance to respond. If we close your account because you broke these terms, you won't get a refund for the rest of your membership. If we close the Service or your account for any other reason, we'll refund the unused part of your fee.

We may report fraud, threats or other illegal activity to the police or other authorities. Sections of these terms that by their nature should continue after your account closes (for example sections 15 to 19) continue to apply.

9. Our group of sites

LCARS Solutions Ltd runs several dating sites, each for a particular community. Our sites today are Redhead Dates, Shag a Fatty, Trek Dating and Singles Warehouse.

Our sites share one member base. When you join one site, your profile may also be shown to members of our other sites that match what you're looking for, and you may see and talk to members who joined through those sites. You can choose to hide your profile from our other sites in your privacy settings.

10. Staying safe

We work hard to keep the Service safe, but we can't check everyone. We don't carry out criminal record checks, and we don't check that what members say about themselves is true. People aren't always who they say they are.

Please take care: get to know someone on the Service before sharing personal details, meet somewhere public for the first time, tell a friend where you're going, and never send money to anyone you've met here. The safety tips on our blog have more advice.

If something feels wrong, use the report button on the profile or message, or contact us (section 24).

11. Identity and age checks

Our moderators check every new profile by hand before it goes live. We only ask for identity or age verification when we need it, either before an account is approved or at any time afterwards. We may ask you to send a photo of yourself holding a code we give you, or a photo of a government-issued ID. We are most likely to ask if you join using a VPN or other tool that hides your location, or if our moderators have a reason to check. You can also choose to verify. Verified profiles show a badge.

Verification checks that you are a real person who matches your photos and, where we ask for ID, that you are 18 or over. We delete ID photos as soon as the check is done. It isn't a criminal record check, and it doesn't confirm anything else about you.

12. How to behave

You must use the Service lawfully and treat other members with respect. You must not:

1. harass, bully, threaten, stalk or intimidate anyone, or keep contacting someone who has made clear they don't want contact;
2. pretend to be someone else, use someone else's photos, or lie about your age, identity or relationship status;
3. ask anyone for money, gifts, loans, cryptocurrency, gift cards, bank or card details, or investments, for any reason, including emergencies, travel, medical bills or business ideas;
4. ask anyone to receive, hold or pass on money for you;
5. send people to other websites, apps or payment methods to make money from them;
6. advertise, sell or promote anything, or send spam or chain messages;
7. post or share anything hateful, discriminatory, abusive, defamatory, or that breaks someone's privacy or intellectual property;
8. share someone's personal information without their permission;
9. upload viruses or harmful code, or interfere with how the Service works;
10. use bots, scrapers or other automated tools to access the Service or collect information from it;
11. use the Service for anything illegal.

If you break these rules we may warn you, remove content, or suspend or close your account (section 8).

13. Zero tolerance: trafficking, exploitation and abuse

The following are banned outright. Any account involved will be closed permanently without warning or refund, and we will report it to the police:

1. any form of human trafficking, including sex trafficking, forced labour and debt bondage;
2. offering, arranging or paying for sex or sexual company in exchange for money, gifts or anything else of value, including escort services and "sugar" arrangements;
3. sexual violence or assault, pressuring anyone into sexual activity, or encouraging, celebrating or making light of these;
4. sharing, threatening to share or asking for intimate images of anyone without their full and current consent, or using private images or information to blackmail anyone;
5. helping or encouraging anyone else to abuse, stalk, coerce or control another person, on or off the Service;
6. anything involving the sexual exploitation or abuse of anyone under 18.

We support the aims of the Modern Slavery Act 2015 and will not allow the Service to be used for any offence under it.

Report anything like this using the report button or by emailing hello@lcarssolutions.com with "Urgent: illegal behaviour" in the subject. We look at every report. If someone is in immediate danger, call 999.

14. What you post

You're responsible for everything you post, including your profile, photos and messages. By posting something you confirm that:

• you own it or have permission to use it;
• everyone shown in a photo is 18 or over and has agreed to it being posted;
• it follows these terms and the law.

You must not post: nudity or sexually explicit content, anywhere on the Service, including private messages; anything showing a person under 18; anything illegal or that promotes illegal activity; anything hateful, abusive or misleading; your contact details (surname, address, phone number, email or social media) in public parts of your profile.

You keep ownership of what you post. You give us permission to store, copy, resize, display and share it with other members, and on our other sites where section 9 allows, only so we can run the Service. This permission ends when you delete the content or your account, except for copies we must keep by law or for safety reasons. We will never use your photos or profile in adverts or marketing without asking you first.

We can check, refuse or remove anything that breaks these terms, puts anyone at risk or is unlawful. Our moderators review new profiles and every report we receive. If we remove your content or restrict your account, we'll tell you why where we can, and you can ask us to look again (section 20).

15. Personal use only

The Service is for meeting people for yourself. You must not use it for any business purpose, or copy, collect, sell or reuse any information from it, including members' names, photos or contact details.

16. Dealings with other members

You are responsible for how you deal with other members, online and in person. We aren't responsible for what members say or do, but we take reports seriously and will act on them under sections 8, 13 and 14. If you have a dispute with another member, you'll need to sort it out with them, although you can always report them to us.

17. The Service and our content

We'll do our best to keep the Service running smoothly, but we can't promise it will always be available or free of errors. We may change, pause or stop all or part of the Service. If a change takes away something important you've paid for, or we close the Service, we'll tell you in advance where we can and refund the unused part of your fee.

The Service, its design, logos, text and software belong to us or our licensors. You may not copy or reuse them without our written permission. Dating advice on our sites is general information, not professional advice.

18. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failing to use reasonable care and skill. We are not responsible for loss that wasn't foreseeable, for business losses, or for anything caused by another member or by events outside our control.

Our total responsibility to you is limited to the amount you've paid us in the 12 months before the problem happened. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Nothing in these terms affects your legal rights as a consumer.

19. Your responsibility to us

If you break these terms or the law and someone makes a claim against us because of it, you agree to cover our reasonable costs and losses arising from that claim.

20. Complaints and appeals

If you're unhappy with the Service, or with a decision we've made about your account or content, email hello@lcarssolutions.com with "Complaint" in the subject. We'll acknowledge it within 3 working days and aim to reply in full within 14 days. You can also use this to report content you think is illegal or harmful, or to appeal a decision to remove your content or restrict your account.

21. Copyright and other rights

If you think something on the Service infringes your copyright or other rights, email hello@lcarssolutions.com with your name and contact details, what the work is, where it appears on the Service, and a statement that the information is accurate and you are the owner or authorised to act for them. We'll look at it promptly and remove the material if it infringes. We'll close the accounts of members who repeatedly infringe other people's rights.

22. If the business changes hands

If LCARS Solutions Ltd or one of our sites is sold or merged with another business, these terms and your account may be transferred to the new owner. They'll have to follow these terms and our Privacy Policy, and we'll let you know.

23. Changes, law and the small print

We may update these terms from time to time, for example to reflect changes in the law or the Service. For important changes we'll tell you by email or in the app at least 30 days before they take effect. If you don't agree, you can close your account before then and get a refund of the unused part of any fee.

These terms, our Privacy Policy and the details on the payment page make up the whole agreement between us. If a court decides part of these terms is invalid, the rest still applies. If we don't enforce a term straight away, we can still enforce it later. You can't transfer your account or these terms to anyone else.

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. We'd always rather sort things out with you directly first (section 20), and if we can't, we may suggest an independent mediator, but you don't have to use one before going to court.

We aren't responsible for delays or failures caused by events outside our reasonable control, such as power cuts, internet failures, fires, floods, strikes, or acts of terrorism or war.

24. Contact us

LCARS Solutions Ltd, c/o Delivered Social, Aspex Portsmouth, The Vulcan Building, Portsmouth PO1 3BF

Email: hello@lcarssolutions.com

In the app: use the contact form in the Help section. Choose the reason for your message (account, payments, reporting misuse, or police and legal requests) so it reaches the right person.